Data Deletion Request

Your Right to Data Deletion

At SubStop, we respect your privacy and your right to control your personal data. You have the right to request deletion of your personal information at any time. We make this process as simple and transparent as possible.

Under the Digital Personal Data Protection Act, 2023 (India) and other applicable privacy laws, you have the right to request deletion of your personal data that we have collected and stored.

What Data Will Be Deleted?

When you request data deletion, we will permanently remove:

Account Information: Your email address, name, and profile details
Subscription Data: All your subscription records, amounts, and payment dates
Usage Analytics: App usage statistics and preferences
Device Information: Device identifiers and app settings
Encryption Keys: Local encryption keys stored on your device

Note: This action is irreversible. Once your data is deleted, it cannot be recovered.

How to Delete Your Data

We provide multiple ways for you to delete your data:

Option 1: Delete Through the App (Recommended)

In-App Deletion

Open the SubStop app and follow these steps:

Go to Settings in the app
Scroll down to Account Management
Tap Delete Account
Confirm your decision
Enter your password to verify

Benefits: Immediate deletion, no waiting time, instant confirmation

Option 2: Request via Email

Email Request

Send us an email with the following information:

Your email address used for the SubStop account
Your full name
Reason for deletion (optional)
Confirmation that you want to delete your data

Email: contact@substop.in

Response Time: Within 48 hours

Option 3: Use the Form Below

Online Form

Fill out the form below to submit your deletion request. We'll process it within 48 hours and send you a confirmation email.

Data Deletion Request Form

Full Name *

Email Address (used for SubStop account) *

Confirm Email Address * Please enter the same email address you used to create your SubStop account

Reason for Deletion (Optional)

Additional Information (Optional)

I understand that this action is permanent and irreversible. Once my data is deleted, it cannot be recovered.

I confirm that I want to delete my SubStop account and all associated data.

I confirm that the email address provided is the one I used to create my SubStop account.

What Happens After Your Request?

1

Request Received

We'll send you a confirmation email within 24 hours acknowledging your request.

2

Identity Verification

We may contact you to verify your identity and confirm the request is legitimate.

3

Data Deletion

Your data will be permanently deleted from our systems within 48 hours of verification.

4

Confirmation

You'll receive a final confirmation email once your data has been completely deleted.

Important Information

Processing Time

We process deletion requests within 48 hours of receiving a verified request.

Security

We verify your identity before processing deletion requests to protect your account.

Data Export

You can export your data before deletion using the export feature in the app.

Contact Us

If you have any questions about data deletion or need assistance, please contact us:

General Support: contact@substop.in

Response Time: Within 24 hours

Address: Wardha, Maharashtra, India